Friday, October 28, 2005

My Kind of Convergence - VoIP and the Red Sox

Great cover story in the current issue of VoIP Magazine. It's hard not to miss the cover - a close up shot of a Red Sox cap. Mary Shacklett does a nice job telling how the Red Sox as an organization recently deployed VoIP, shifting from TDM Centrex and mishmash of key systems to a hybrid IP PBX with Avaya. Now I know why there are so many Avaya ads at Fenway Park!

It really is a classic case study of updating an outdated system and linking together home office (Fenway Park) with the branch office (Fort Myers spring training facility). Not surprisingly, WiFi hotspots are coming to Fenway Park now, which is really great. The article only talks about this being for the press box, but I wonder if it's just a matter of time until they make the whole ballpark an open hotspot. That would be cool - the oldest ballpark in the majors having free WiFi.


Red Sox_VoIP.jpg


I should also note that Ronald Gruia has a nice article in this issue on IMS. Ron and I are colleagues from my days at Frost & Sullivan, where he has built up a strong practice and wide following for his coverage.

Thursday, October 27, 2005

Cream at MSG - Living Vicariously is Better Than Nothing at All

Some of you know Fred Wilson, a NY-based VC. He's quite a guy, and loves a lot of the things that I love, including great music. I recently got introduced to him, and I smiled very broadly when I saw his posting on the Cream concert from Monday night at MSG. Fred's not your ordinary VC, that's for sure.

I'm a huge fan, and Clapton is one of those guys who changed my life and brought me deep into blues music, where I still dwell! That's a whole web site unto itself - another time. I was too young to see Cream in their heyday, but have some great stills of their only Toronto appearance from a friend of mine - I think it was '68.

Needless to say, I didn't see Monday's show, but Fred was there, and he's posted his photos - what a lucky guy. Thanks, Fred - and I hope you don't mind me sharing this!

Canadian Thought Leaders Podcast - Alec Saunders on Relevance and Voice 2.0

This week's VON Radio podcast was with Alec Saunders, CEO of Iotum. This is another good IP story coming out of Ottawa, and they've made some good announcements this week at the Internet Telephony Show in Los Angeles.

One thing I try to do in this series of Canadian podcasts is draw attention to how our vendors are providing some of the best innovation for IP, and that a number of these companies are based in Ottawa. Alec and I talked a bit about what makes Ottawa such a hub for IP, and of course, hockey. We also talked about the concepts of relevance in voice communicaiton, and emerging spaces such as Voice 2.0 and Web 2.0. Iotum is one of those companies that is very much built around these ideas that are certain to shape the voice market in the near future. Have a listen....

http://vonradio.pulver.com/podcasts/VONradio-jon_arnold_alec_saunders.mp3


If you want to learn more about what's behind Iotum's thinking and where they're going, here's a terrific profile that ran last week in the Ottawa Citizen.



Ottawa Citizen_Iotum

Tuesday, October 25, 2005

Iotum - What's That? - One to Watch

Ottawa-based Iotum has announced its first live deployment with Unlimitel, an IP-based provider serving Ontario and Quebec. Trials are set to commence shortly, with commercial availability coming in 2006.

Neither company is a household name, but Iotum has been doing their homework and carefully refining their platform, the Relevance Engine. Their exec team is attending the Internet Telephony show out in LA this week, and the show is a good spot to make this announcement.

Their CEO, Alec Saunders has a terrific blog, and his posts are a great way to keep up on what's happening at the show, among all other matters IP.

The buzz factor here is that Iotum is at the leading edge of bringing IP-based intelligence to voice communications, and their Relevance Engine platform is a harbinger of things to come as the nascent ideas like Voice 2.0, VoIP 2.0 and Web 2.0 begin to take shape. I have no doubt this will be the BIG trend in 2006, much like IMS has been the "it-product" of 2005.

Oh, and speaking of Alec, he's this week's guest on my Canadian IP Thought Leaders podcast series. We'll be doing our segment later today, and will post it to my blog as soon as it's available. Make a note to catch it if you want some first-hand insight about Voice 2.0 and why relevance is important for IP communications.

Monday, October 24, 2005

Oz Lands Cingular - Baseball or Email?

I promised I wouldn't blog about baseball after the Red Sox were swept by their worthy successors as America's MLB team. I know CWS play at US Cellular Field - not Cingular, but I couldn't resist the comparison. Ozzie Guillen is making magic happen, and I have no doubt they will sweep Houston, just like the Cards were swept last year by my Sox.

And last night's game had all the heroics and drama of last year's playoffs, and even I can see that Paul Konerko has picked up David Ortiz's mojo and is doing him proud. Wow, what a game! Houston doesn't stand a chance.

Enough - let's get to the real story. Oz Communications just landed a deal to do wireless email with Cingular. What's up with Canadian companies and email? I have to wave the flag on this one. Oz is based in Montreal, and are offering a RIM-like service for mobile subscribers.

Basically, you have to subscribe to a web-based email service, such as Yahoo, Hotmail, , etc. - or use your browser-based email. To avoid tying up bandwidth and airtime, the neat twist to their service is that you get a beep alert when emails come in. You can then view the header and decide which ones to download. So, you just receive the ones you really need when you're on the go.

So far, the software can be downloaded to most of the major handsets - Nokia, Motorola and Sony Ericsson, but there are plans for it to be embedded in other handsets, making it an out of the box application.

Given the huge, and ever-expanding number of mobile users out there, this application has great upside as a mass market application. When you consider that RIM only has a few million high end subscribers - and look at their market cap - Oz is on to something good here.

Thursday, October 20, 2005

Canada�s Telecom Hall of Fame � Big Night for Brantford

The Telemanagement Live conference took place here in Toronto this week, and the highlight was undoubtedly the Monday night HOF gala. Telemanagement Live is largely an enterprise event, and the presentations covered all the key facets one would expect � case studies, operational issues, technical issues, regulatory updates and analyst perspectives. From what I saw, the content was quite good, which is too bad, as the attendance seemed light, at least compared to what I�m used to seeing elsewhere.

It�s a good thing the HOF gala was on opening night, as the conference was overshadowed on Tuesday by the presence of Bill Clinton, who was speaking at another conference located in the same facility, the Metro Toronto Convention Center. Security was quite visible, which I guess comes with the territory, although it�s really hard to see why he needs that much protection now that he�s a civilian like the rest of us. Anyhow, it was kind of fun to have all that buzz around the building � too bad he didn�t drop by�.

Monday night�s gala was on the long side � 4 plus hours � but was a great event for the industry, and it was hard not to feel really good about Canada�s contribution to telecom, not just here but globally. This was the inaugural induction, so it was pretty special to see the initial laureates getting their due. Not quite household names, much like the first batch of baseball inductees to Cooperstown, but it sure covered a lot of ground for the true founding fathers of Canadian telecom.

A total of 9 laureates were inducted, of which only 2 would be well-known outside Canada � AGB and Terry Matthews. Interestingly, neither showed up to accept personally � Mr. Bell had a good excuse, but I�m not sure about Mr. Matthews! Several of the laureates were tributes to the builders of Bell Canada, and the historical perspectives on what they did and how they did it were really fascinating.

To me, the most interesting inductee was Charles Fleetford Sise � what a name, huh? I don�t know Bell Canada�s early history, but learned here that Sise was the real builder of the company. As the video explained, he was a New Englander, who came up here in 1880 and had the right vision to get the funding needed from Bell�s Boston backers (AGB�s father, Melville, held most of the original patent rights, ran into financial trouble, and ceded control to Boston) as well as the managerial savvy that AGB lacked to consolidate the market and transform Bell into a national operation.

This is very much like how the robber barons consolidated the railways and oil industry during the Gilded Age, which soon followed. But in true Canadian style, the Bell story seems to have taken a kinder, gentler path. I digress. Actually, this reminds me a bit about Ottawa�s history. I always found it interesting that our nation�s capital was actually built up by an American who came here and founded a very successful logging operation on the Ottawa River, around which the city finally began to thrive.

At various points during the gala, we were reminded that the telephone made its debut in Brantford, and this was where Alexander Graham Bell did his formative work, much like Edison did at his Black Maria lab in New Jersey. So, there was a lot of focus on Brantford, but it wasn�t all about AGB. Brantford�s next best-known "son" was represented by his dad, Walter Gretzky, which was a really nice touch. Turns out he sat right behind me at the next table, and it was a lot of fun talking hockey with him. He was nice enough to oblige me with a photo, so here�s my brush with fame for the night.


jon_arnold_and_walter_gretzky.jpg




Aside from that, the highlight for me was seeing a living descendant of AGB. Edwin Grosvenor is his great-grandson, and he made a brief appearance to accept an award. He didn�t really say much, but I thought that was really neat. So, what do you think? Do you see any resemblance? I don�t, but I�ll take their word that he�s the real deal�..









Telemgmt_AGB.jpg


Telemgmt_EGB.jpg



I also got a chance to re-connect with Stefan Dubowski, one of the top writers covering this space. He recently joined on with Telemanagement Magazine, and serves as their Editor. The magazine was recently sold by industry mainstay Angus Telemanagement, and is now under the wing of Decima Reports. I say mainstay, since the principals, Lis and Ian Angus were among the 9 laureates inducted. Congrats to them!


Telemgmt_Stefan_Jon_10 05.jpg


Note � photos courtesy of John Parker � thanks John!


The other awards were also interesting, and these people are certainly worth learning more about if you want to really understand the roots of Canadian telecom, both past and present. Unfortunately, the Telecom HOF website doesn�t yet list the laureates, but I�d be happy to fill you in on the others � just let me know.

Oh, and finally, the HOF is looking for sponsors, so here�s my soft pitch on their behalf! This was the inaugural induction, and they have ambitious and noble to plans to run a number of initiatives to support Canadian telecom in the future. So, if you�re looking to support a good cause, operators are standing by.

More Thoughts on Bell's Hiring of George Cope

This story got more headlines today, as the media is starting to recognize the impact of this move. Telus clearly loses a key executive who has been driving their most important growth business, and Bell gains top talent to make their mobile business more successful. It's hard to see this as being anything but a coup for Bell. We've only got 2 major carriers here, and moves like this put just a bit more distance between them. The onus really falls on Telus now to replace him, and it comes just after they've settled their strike. Nothing seems to be easy when you're #2 around here, does it?

A good colleague of mine here in Toronto, Ash Chopra, posted some keen insight on the situation to his blog yesterday. Ash has first hand experience working at both Bell and Telus, and adds more of an insider's view to what it all means. Ash posted a comment about this to my posting yesterday, but I wanted to make sure everyone gets to see it - it's a good read. Thanks Ash!