Wednesday, August 31, 2011

Social Media and Contact Centers - a New Way of Listening

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Although you can't tell from their website, the Exony folks have been keeping me busy lately, and the fruits of that will start coming ...
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Thursday, August 25, 2011

The Future of the PSTN

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How's that for a big topic? I think about it a lot, but its demise looks increasingly inevitable, especially the way the FCC is talking ...
Tuesday, August 23, 2011

Oh Blogger, Where Art Thou?

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Just popping in to say I'm still here! This may be the longest stayaway since I started blogging back in 2005, but I'll get back to ...
Thursday, August 4, 2011

ITExpo, Austin - 39 Days and Counting...

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I don't usually talk up my next conferences this soon, but things are ramping up now for my participation in the next ITExpo . Regular f...
Friday, July 29, 2011

Social Media and Contact Centers - Part 2

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I've been writing a column for Exony over the past few months, and it's been a great opportunity to explore how IP and hosting are ...
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Thursday, July 28, 2011

ADTRAN - Continued Growth, All Good

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I had a briefing yesterday with ADTRAN to discuss the highlights of their recent Q2 results , and while this may be old news for the financ...
Wednesday, July 27, 2011

Telesphere - Taking the Cloud to Market

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Yesterday I got briefed on an announcement that just went live today. Wanted to share it with you, as I think this is a great example of whe...
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