Friday, June 26, 2015

Next Webinar - What to do with your old Phone System

Got another Ziff Davis B2B webinar coming up to tell you about. The topic is SMB phone systems and what to do with them as they get old. These days, you don't have wait until end-of-life to make a change, and in some cases, it might be time to move on from have a phone system altogether. There are several options to explore, and I hope you'll join me to see what those look like.

The webinar date is Tuesday, July 15 at 2pm EST, and all the details are here. Time to start putting my presentation together!

Thursday, June 25, 2015

Nielsen IT Consulting New Office Reception

The Canadian IT consulting community is pretty small, and our paths cross - beneficially - from time to time. Nielsen IT Consulting is the one I tend to do the most with, and it's great to see their practice doing so well. They're doing well enough that it's time for new offices, and yesterday they held an open house for the IT community.

Emily Nielsen is one of the hardest-working people I know, and it's really paying off with the way their business is growing, and it's certainly a good-news story for the London tech scene - which I'm told is booming. Their new offices look great, and they made a statement blending old and new with the location and modern design. The space is housed in the railway roundhouse building - not quite a heritage designation, but pretty close. Very cool, and no doubt it makes a great impression on clients and prospects. There are some photos posted here on their website if you'd like to see more.

Was glad to be there, and I look forward to working with Emily and her growing team again soon. Congrats again - always glad to give a shout-out to support the Canadian tech sector.


Monday, June 22, 2015

Reflecting on Interactions 2015 - UCStrategies Podcast

Several UC Experts attended the recent Interactions 2015 conference, put on by Interactive Intelligence. As always, there were lots of good takeways, with the biggest one being their all-in push to the cloud, not just for contact center, but collaboration too.

Lots to digest there, and we had a lively session the other day for our weekly podcast to reflect on the conference. The podcast has now been posted to the UCStrategies portal, and it was moderated by Blair Pleasant. My comments come in at the 5:50 mark, and they build on my writeup from last Monday about the conference. Over to you....

Thursday, June 18, 2015

My Next Webinar - 3 Hosted UC Hot Buttons - June 23

Another shout-out for this webinar I'm doing with ShoreTel next Tuesday. I just finished an e-guide for them, and will be drawing from that for the webinar.

I'll be doing most of the presenting and will be joined by Richard Winslow, Director of Product Management at ShoreTel. We'll be discussing the nature of these "3 hot button" trends - what they mean for SMBs, the challenges posed by the cloud, and what SMBs should look for from vendors/partners.

All the details are here, and I hope you can join us on the 23rd.

Monday, June 15, 2015

Interactions 2015 - Big Bets, Smart Bets, Great Music, and a Silver Lining for UC

Last week was Interactions 2015, the annual customer/partner/analyst event for Interactive Intelligence. I've been to a few of these, and it gets bigger and better every year. Lots of good takeaways, and while UC is a secondary focus to the contact center for the company, I see them doing many important things that will determine winners and losers as all forms of communications moves to the cloud.

Seems to me there's more risk than opportunity for the major UC vendors right now, but there is a way forward, and Interactive's CEO has a pretty good idea what that needs to be. My thoughts are now posted, appropriately, on the UCStrategies portal, and I'd love to hear your thoughts.

Friday, June 12, 2015

"VoIP Security - It's Real But So Are the Solutions"

That's the title of my latest Rethinking Communications column for Internet Telephony Magazine. Security is a hot topic everywhere, and my post touches on three recent examples that are worth noting. The post was written a few months ago but only just published now, so it's not quite up to the minute, but still relevant for anyone concerned about security. For VoIP in particular, security is not well understood, and I hope that will change for the better after you read my article.

Thursday, June 11, 2015

Next Webinar with ShoreTel - Three UC Hot Buttons

Another day, another project. Really enjoyed the Interactive Intelligence conference this week - post coming on that shortly - and now I'm through a stretch of 3 conferences in 10 days. Back to work.

Next up is another webinar with ShoreTel. My last white paper for them was on BYOE, and the follow on webinar went well enough that we're doing it again on a different topic. This time the focus is on three "hot button" trends that are currently driving UC.

The webinar is on Tuesday, June 23, and all the details are here. Instead of basing this off a white paper, the analysis will be in an e-guide format, and details are coming on that soon.