Last week I wrote about some trends I'm seeing in cloud communications for my Service Provider Views column on TMCnet. There's a lot to consider here, and I've just written Part 2.
Basically, as voice shifts to both the Web and the desktop, phone systems become less relevant, and the possibilities for voice to be totally cloud-based become more interesting. "Chasing the Clouds, Part 2" is running now, and you can read it here.
If you haven't been to my TMCnet column page lately, I should mention that they've now added icons to subscribe to these feeds either by email or RSS. There's also a comment box at the end of the article, and I'd love to hear your thoughts there.
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