I've followed and written about Interactive Intelligence for some time - both here and for the UC Strategies portal. They're a very interesting company, and it's great to see them doing so well in this weak economy. Today they announced some enhancements to their CaaS platform - Communications as a Service - and while most of this is focused on the contact center, I see them as a great example of how cloud communications is evolving - and that's a good thing.
There's a lot to consider here, and I explored this a bit further in an article that was posted this morning on the UC Strategies portal. If this space is of interest, I'd love it if you gave this a read and then to share your thoughts.
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