Independent analysis of the IP communications sector - VoIP, Mobile Broadband, IPTV, Unified Communications, Contact Center, Telepresence/Video, Collaboration, WebRTC, Social Media, etc. Plus, my thoughts on all the other things I enjoy during the rest of the day like the Red Sox and great music. And more recently, Smart Grid too!
Monday, January 31, 2011
Five Best Practices for Hosted Services - M5 Shows the Way
My latest Focus Brief is running now on Focus.com. Last week, I attended M5's launch event around their Geckotech acquisition from last November. A number of things struck me there as best practices that help explain why M5 has been successful with hosted VoIP for SMBs. This business is harder to do than it looks, and my Brief shares some thoughts on what it takes for success. Comments are welcome!
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