Got another TMC-related post here, this time wearing a different hat. They've been publishing Customer Interaction Solutions magazine for 30 years now - that's a pretty good run! To support that, Executive Editor Paula Bernier has been doing a series of interviews across the industry about what various people are seeing in this space. Sounds like a good idea, and I was happy to hear from her to be part of this.
We recently did our Q&A, and covered a lot of ground, including offshoring, the role of IP communications, the cloud, and even digital signage (as an emerging mode for interacting with customers). The interview was just posted yesterday, and you can read it here.
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1 comment:
This type of articles are very helpful for the professionals. The professionals can able to learn a lot. Which is helpful for their professional carrier.
Doris R. Dimaggio
customer service call center
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