Wanted to share word about a short white paper I recently produced for a client - Vertical Communications. They have a long history in this space and a pretty refined value proposition for small businesses. To support that, they engaged me for this paper, which can now be downloaded from their website.
The paper is titled "Beyond VoIP - Enabling Collaboration, Mobility and Business Process Enhancement with UC", and it just takes a minute to register here. If you're an SMB considering the merits of VoIP, I think you'll find this a good starting point on your journey.
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