Friday, September 27, 2013

Fonolo's Take on Top Contact Center Analysts

Fonolo has long been one of the more interesting Toronto tech startups, and they continue doing good work in the contact center space. I'll tell you off the top that I'm an Advisor to Fonolo, but that's not material to what I'm sharing here.

Yesterday, they published their 2013 list of the top analysts covering the contact center space. I'm pleased to be on that list and have maintained my good graces from last year as well. I'm just 1 of 14 analysts, so my bigger message here is that this is a pretty solid group of thought leaders you should be following if this space is on your radar.

Shai Berger and his team rely a lot on reaching the right people to get their message across, and I know how hard they work at building up these relationships. Fonolo may be a small player, but they're pretty plugged in, and I'd put more stock in their brain trust community than relying on what a PR shop or a digital media agency will tell you. As with anything else, "know your source" is my mantra for credibility, and Shai knows of what he speaks. Oh, and I'd be remiss not to say thanks for considering me again for 2013!

Without further ado, here's the list, and if you care to comment further, am sure Shai would be happy to hear from you.

No comments: