Thursday, October 2, 2014

Gartner's Magic Quadrant for UCaaS - UCStrategies Weighs In

Acronyms are a fact of life in this space, and UCaaS is one of the more awkward terms, but it's accurate. When we talk about UC as a Service, we're really talking about hosted UC or cloud-based UC. Yes, that's basically three ways of saying the same thing. Don't dwell on that too long - these are the problems people like me make a living trying to understand and then explain to our followers.

The cloud is fast becoming the home for everything, and UC is no exception. This says a lot about how technology keeps changing, but it says even more about how this change is impacting the UC landscape. Whereas conventional - premise-based - UC was the sole domain of vendors, they are just one class of player with UCaaS. Since this deployment model is hosted away from the customer's operation, UC can now be provided by anyone with a carrier-grade cloud infrastructure.

That cues the music for service providers to enter the game, and that's where the mix gets more interesting when it comes to the Gartner Magic Quadrant. The criteria for inclusion into this circle differ from the premise-based market, so to get the big picture, you really have consider both sets of analysis. Our latest UCStrategies podcast was all about the UCaaS MQ, and if this side of the coin is new, you'll definitely want to check it out.

Speaking of awkward terms, I'm not sure if "podcast" is the right label since this edition was done via video. If you close your eyes and just listen, sure, it's a podcast, but if you want to see what we all look like in living color, now's your chance. The session was ably moderated by Dave Michels, who is leading the  "more video" charge with UCStrategies, and we were greatly enabled by Vidyo, who provided the video conferencing platform. I'm happy to give them a plug here, and the experience was great, and as you'll see, the Hollywood Squares tile format is pretty easy on the eyes.

We may not be the most exciting bunch to watch, but nobody really is when you're just talking from your desk. Anyhow, it's the commentary that really matters, and to help you navigate this 53 minute production, Dave has broken out the times when each of us is talking. I'm at the 8:36 mark, but I hope you'll set the time aside to view the full session. Where else can you get this much free advice from people who look so good on camera?

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