Showing posts with label contact center. Show all posts
Showing posts with label contact center. Show all posts
Thursday, June 30, 2016

Refresh Coming for my Blog and Website

›
UPDATE, JULY 22 MY NEW SITE IS NOW IN EFFECT - MY BLOG IS NOW INTEGRATED THERE, AND WENT LIVE ON JULY 20. THIS BLOG SITE IS STILL D...
Monday, June 20, 2016

Is Interactive Intelligence an Exponential Organization?

›
Unless you saw Salim Ismail speak at the recent Interactions 2016 conference, this title may sound cryptic. Previously, I didn't know w...
Thursday, June 9, 2016

Interactions 2016 - Reimagine the Future

›
How do you reimagine the future if it hasn't happened yet? Hmm. Sounds like an oxymoron, but if you listen closely to what's been ...
1 comment:
Friday, June 3, 2016

Next Stop - Indy for Interactions 2016

›
One more stop on the industry event circuit til the fall, pending anything new, anyways. Am off next to Indy for the Interactions 2016 eve...

May Writing Roundup

›
Not as busy on the public writing front last month, but plenty else keeping me engaged, and that will be reflected in my next roundup post. ...
Friday, May 20, 2016

NEC Advantage 2016 - Quick Take

›
Just have time for quick getaway post before flying home. This was my first NEC Advantage event, and I was one of just a handful of analys...
Thursday, May 5, 2016

April Writing Roundup

›
Despite being away nine days at the end of April, I had plenty of writing going on, and below is a digest of posts you may still want to rea...
Friday, April 22, 2016

Gone Fishing

›
This doesn't happen often, but  it's time to disappear for a while - back in a week or so!
Tuesday, April 5, 2016

Next Stop - Chicago and Cisco

›
Still feeling the vibe from last week's Energy Thought Summit in Austin, and am increasingly optimistic that utilities will figure this...
Friday, April 1, 2016

March Writing Roundup

›
Busy month, yeah. Had two conferences at the back end of the month - Channel Partners, and ETS16 - from which I just returned late last ni...
Tuesday, March 29, 2016

UCS Podcast - Role of Customer Engagement in the Contact Center

›
Well, the role is definitely changing, and we don't talk about this enough, but that was the focus for our latest UCStrategies podcast. ...
Wednesday, March 23, 2016

Channel Partners Conference - My Initial Posts

›
It's been a week now since the Channel Partners conference in Las Vegas, and while I've been doing a lot of writing since then, I h...
Tuesday, March 15, 2016

Next Stop - Channel Partners Conference, Las Vegas

›
Got a quick trip this week - going to Las Vegas later today for the Channel Partners Conference . Am doing things a bit differently this tim...
Thursday, March 3, 2016

February Writing Roundup

›
As you can see below, I had a good variety of writing last month. Aside from the regular mix of UC, collaboration, customer experience and V...
Tuesday, February 23, 2016

Vertical Communications - Can They Succeed Selling Direct?

›
That's the big question in my mind after attending the analyst event hosted by Vertical Communications earlier this month in Dallas. I...
Tuesday, February 9, 2016

Next Stop - Dallas and Vertical Communications

›
Just two days of travel this month and I'm not complaining. Tomorrow I'm going to Dallas for another vendor analyst event. This one ...
Monday, February 8, 2016

Is Presence Dead? Our Latest UCS Podcast

›
For as long as I can remember, I've been calling presence the glue that holds UC together. Just as Unified Messaging - remember that? - ...
Thursday, February 4, 2016

New Article - Top 6 Tips Shaping the Customer Experience

›
I recently posted about a podcast interview I did with UK-based Enterprise Management 360 . The focus was on trends shaping the customer ex...
Friday, January 22, 2016

Loose End #2 - Podcast on Customer Experience Trends for 2016

›
Trying to tie things up from a busy week, largely taken up by the Unify analyst conference . Flying out shortly, and this is my second loose...

Loose End #1 - Am in Fonolo's Top Contact Center Analysts List

›
It's been a busy week at the Unify analyst conference, so am behind on some things. This is loose end #1 before the week is out, and ano...