Thursday, November 4, 2010

Avaya Evolutions - Keeping Customers Happy

Yesterday, I attended a new Avaya customer event here in Toronto. It's called Evolutions, and it builds on the success of a similar event they recently had in Mexico. This one was for the Canadian market, with a nice mix of customers, prospects and sponsors. I couldn't make the morning sessions, but the afternoon presentations were quite good, and I'm sure the full day was worthwhile. Attendance was strong and the buzz seemed great, esp during the reception where we had time to chat up the various sponsors.

Am not sure if there were any other industry analysts there - I didn't see any - so this might be the only place you'll hear about it. The content mix was quite good, including their roadmap, customer deployments, and updates across the board - contact center, Web.Alive, mobility, UC, Flare, Aura, etc.

The highlight for me was the update on Web.Alive from Chris Hardy. This technology is new for most people, and it came over with their Nortel acquisition. I have a particularly long history with Web.Alive, going back prior to Nortel's acquisition of the underlying technology from DiamondWare. If that's of interest, you can read all about that here. Anyway, I think Avaya has a great opportunity with Web.Alive, as they truly have technology that nobody else has, especially Cisco. Stay tuned!

Before leaving you, as it turns out, I was interviewed by VoIP Planet about Avaya and Skype - two companies I follow closely, and who happen to have the same investor. The story ran yesterday, which is timely here, so I thought I'd include it to keep the Avaya theme going.

I'll just leave you with a few photos for the record...

Chris Hardy and Web.Alive

Ritchie Brothers case study with Unity Telecom

1 comment:

Anonymous said...

I enjoyed this event. Great to see Avaya putting on events like these in Canada!