Five Best Practices for Hosted Services - M5 Shows the Way

My latest Focus Brief is running now on Focus.com. Last week, I attended M5's launch event around their Geckotech acquisition from last November. A number of things struck me there as best practices that help explain why M5 has been successful with hosted VoIP for SMBs. This business is harder to do than it looks, and my Brief shares some thoughts on what it takes for success. Comments are welcome!