The cloud continues to be a big trend in communications, and contact centers are well along that path now. I've been writing about this recently in a few places, with the most recent being today on the UCStrategies portal.
Many of you know that I'm a regular contributor there, and this article actually kicks off a four part series on the topic. The next three pieces will be written by other UCS contributors, and if hosted contact centers are of interest, then you'll want to read them all. Hopefully you'll get started by reading my piece, and if that gets your juices going, join in and post a comment.
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