It's been a busy week at the Unify analyst conference, so am behind on some things. This is loose end #1 before the week is out, and another one is coming after this.
Lots going on besides Unify this week, and earlier, Fonolo published this list, which I'm happy to be included in. Fonolo is Toronto-based - so I like them already - and has been doing lots of innovative things in the contact center space. Led by Shai Berger, they know where things are going, and it's nice to see them put this list together based on what they see in the market.
Recognition is always nice, but if you want to stay on top the contact center world, this list will also help you narrow down a core set of analysts to follow.
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