2016 is off to a good start, and January was another busy month on the writing front. Here's a quick digest of the highlights that will still be a good read.
Top 6 Tips for Shaping for Shaping the Customer Experience in 2016, Enterprise Management 360, Jan. 29 - link to my article now running in their Q1 edition, and it includes audio clips from an interview I did them them to accompany the post. Contact me for details to download the full Q1 edition.
Unify and Circuit Redux, UCStrategies, Jan. 29
The Case for Best of Breed with UC, Toolbox.com, Jan. 27
How not to Make UC Strategic, Internet Telephony Magazine, digital edition, Jan. 27
Hidden Costs to Consider with UC, Toolbox.com, Jan. 26
UC Experts Share Their 2016 Predictions for the UCaaS Market, Collab9 blog, Jan. 22
When the Phone System Should Drive UC Planning, Toolbox.com, Jan. 18
Transformation: Three Themes Utilities Must Embrace, wearing my Smart Grid hat, this is the first in a series for our upcoming ETS16 event in Austin, Jan. 14
Don't Set Expectations too Low with UC, Toolbox.com, Jan. 11
Emerging Scenarios for Video, Part 2, Toolbox.com, Jan. 6
Evaluating UCaaS Providers with Three Key Criteria, TechTarget, Jan. 6
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