I recently posted about a podcast interview I did with UK-based Enterprise Management 360. The focus was on trends shaping the customer experience in 2016, and I wrote a companion article to go along with it.
The article is running in their Q1 magazine, and here's the link to that.
It's just one of many articles in the magazine, and the digital edition is much more polished than what the above link shows. Download options are available in several formats, and you can explore those here.
If you missed the details for my podcast, here's the link for an audio replay.
I'll be doing a few other things with EM360 in 2016, and will keep you posted as they develop.
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