Wednesday, October 5, 2011

Metaswitch Forum - do you Believe in Magic?

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Great song, huh? John Sebastian at his best - bet you can't get it out of your head now. That's the idea. Now, close your eyes, hum ...
Tuesday, October 4, 2011

And now for something completely different - Modern Tailor - my review

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This post is out of the ordinary for me, but there are some explanatory threads here – just bear with me. Regular readers will notice a bann...
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Friday, September 30, 2011

Next Stop - Las Vegas and Metaswitch

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Been a busy road month, and up next is my third week of travel during the past four weeks. Enough! On Monday, I'm flying out to Las Vega...
Wednesday, September 28, 2011

Social Media and Contact Centers - Getting Your Brand Back

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This is a topic I've been keen to explore for a while, and the time has come. I've been writing an ongoing series about the impact o...
Thursday, September 22, 2011

TMC ITExpo - UC Takeaways - There's Work to be Done

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Am on a family visit this week, and Internet access has been hard to come by. I've got this one window this morning, so I wanted to get ...
Friday, September 16, 2011

ITExpo, Austin - Loose Ends

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Am back now from the ITExpo, and it's much cooler here in Toronto! Yesterday was pretty full for me, as I moderated two contact center p...
Wednesday, September 14, 2011

ITExpo, So Far So Good

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Well, it looks like TMC bet right with Austin. So far, the ITExpo has been great. I was busy on Monday for Editor's Day, and had a bunch...