Following up on last week's Service Provider Views column on TMCnet, this is Part 2 of my take on what service providers can learn from newspapers.
I find the parallels between these businesses really interesting, and given what Toronto's Globe & Mail has done with its latest re-design, I just wonder what's taking telcos so long to reinvent themselves. You can read Part 2 here, and as always, I'd love to hear your< thoughts.
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