Showing posts with label Focus Briefs. Show all posts
Showing posts with label Focus Briefs. Show all posts
Monday, January 31, 2011

Five Best Practices for Hosted Services - M5 Shows the Way

›
My latest Focus Brief is running now on Focus.com . Last week, I attended M5's launch event around their Geckotech acquisition from la...
Thursday, December 16, 2010

Virtual Queuing - Adding Value to Contact Centers

›
I meant to post this earlier today. My latest Focus Brief is about virtual queuing, a concept that's gaining credence in the contact ce...
Monday, November 15, 2010

How to Select an IP Telephony Vendor - Focus Brief

›
Anyone following me regularly knows that my writing sometimes comes in spurts, and today is a great example of that. I'm posting here ab...
1 comment:
Wednesday, October 27, 2010

BroadSoft Connections - Redefining Business Communications

›
The schedule didn't work for me to attend this year's BroadSoft Connections , but I was able to follow parts of the conference via s...
6 comments:
Tuesday, August 31, 2010

Skype Connect - Making Strides for the Business Market

›
It's been a very busy couple of days in the world of Web-based communications. Between the news about Skype Connect and Google Voice , ...
Monday, August 23, 2010

Focus Brief - More Thoughts on ShoreTel

›
Blogging has been streaky for me lately. Was in the U.S. on project work the past few days, so am just catching up here on some things. My l...
Wednesday, June 30, 2010

Hold On - My Fridge is Calling!

›
If the title of this post got your attention, and if you know that I keep busy in the worlds of both telephony and smart grid, then you'...
Wednesday, March 24, 2010

Focus.com - My First Brief Published

›
Blogging has been sporadic the past week or so, but for good reason. I've noted recently that I'm working on some new things, and th...