Fonolo is a Toronto-based startup I've been following for some time, and CEO Shai Berger is definitely passionate about the contact center space. He writes regularly on the topic, and is very much up on the issues facing contact centers and where the technology is going.
Shai is also on top of how analysts are covering this space and earlier this week, he profiled "12 Analysts to Watch" on his Customer Service Blog. I'm happy to be included in the list, and while an advisor to Fonolo, I'm certainly not the only analyst cited, so I'd say this is a pretty good group to be following.
All I really want to do here is socialize the list, and if you're looking to stay on top of contact center thought leadership, you've got plenty to work with here.
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